To ensure a safe, professional, and comfortable experience, please read and adhere to the following terms and conditions for all intimate waxing services (including bikini, Brazilian, French and Hollywood waxing):

Minimum Age: Clients must be 18 years or older to receive intimate waxing services.

Hygiene: Please arrive freshly showered before your appointment. We reserve the right to refuse service if proper hygiene has not been maintained.

Hair Length: Hair should be at least 0.5 cm (about a grain of rice) in length for effective removal. If the hair is too short, we may need to reschedule your appointment.

Health Conditions: Please inform us of any skin sensitivities, infections, allergies, or medical conditions (e.g. pregnancy, diabetes, use of Retin-A, Accutane, or recent skin treatments) that may affect the service.

Aftercare: Proper aftercare advice will be provided and must be followed to prevent irritation or infection.

Cancellations & Late Arrivals: Appointments cancelled with less than 24 hours’ notice or late arrivals may be subject to a cancellation fee or rescheduling.

Your comfort, safety, and privacy are our top priorities. If you have any questions or concerns before your appointment, please don’t hesitate to contact us.

The spa reserves the right to alter your treatment times on the day if necessary.

Please note that treatment time includes medical consultation, set up and your chosen treatment

All treatment re-arrangements will be subject to alternative availability.

All Saints Hotel has a non-smoking policy. In keeping with the UK law, the Spa applies a strictly non-smoking policy within its confined or on external parameters. For those who wish to smoke, you will find designated smoking areas outside the building.

We request that mobile phones are kept on silent or switched off in the spa.

We would request that all tablets and pagers are switched off/on silent during your visit. We are happy to relay any messages via the Spa reception.

No photography is permitted in the changing areas and/or on poolside.

You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home.

All Saints Hotel will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

Offers cannot be used in conjunction with one another and are subject to availability.

We advise guests to consider insurance to cover the cancellation of their spa treatments/spa day.

Please note guests suffering from any heart conditions, high blood pressure or are pregnant will be unable to use any of our heat experiences.