For your safety and to comply with industry best practices, a patch test is required at least 48 hours prior to any tinting treatment (including eyebrow or eyelash tint).

The patch test must be carried out at our spa, no less than 48 hours before your scheduled appointment, and no more than 7 days in advance.

If you have not had a tint treatment with us within the last 6 months, or if your medical circumstances have changed (e.g. pregnancy, new medication, or allergies), a new patch test is required.

Failure to complete a patch test in the required timeframe will result in the cancellation or rescheduling of your appointment, and may be subject to our cancellation policy.

The patch test is quick and free of charge. It must be booked in advance.

Your health and safety are our priority — thank you for your understanding and cooperation.

The spa reserves the right to alter your treatment times on the day if necessary.

Please note that treatment time includes medical consultation, set up and your chosen treatment

All treatment re-arrangements will be subject to alternative availability.

All Saints Hotel has a non-smoking policy. In keeping with the UK law, the Spa applies a strictly non-smoking policy within its confined or on external parameters. For those who wish to smoke, you will find designated smoking areas outside the building.

We request that mobile phones are kept on silent or switched off in the spa.

We would request that all tablets and pagers are switched off/on silent during your visit. We are happy to relay any messages via the Spa reception.

No photography is permitted in the changing areas and/or on poolside.

You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home.

All Saints Hotel will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

Offers cannot be used in conjunction with one another and are subject to availability.

We advise guests to consider insurance to cover the cancellation of their spa treatments/spa day.

Please note guests suffering from any heart conditions, high blood pressure or are pregnant will be unable to use any of our heat experiences.